Last Updated: September 27, 2026
At falkbouwsystemen, we want you to be satisfied with your purchase. If you are not completely satisfied with your bathroom accessories, you may return eligible products within our 30-day return window.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the return request should be submitted within this 30-day period.
2. Return Conditions
Returned products should, where reasonably possible, be:
- In their original condition
- Unused or only handled as necessary to inspect the product
- Complete with all included parts and accessories
- Returned with the original packaging where available
Products that have been damaged through improper use, misuse, or avoidable damage after delivery may not qualify for a refund.
3. Free Returns
We offer free returns for eligible orders.
If you believe your product is defective, damaged, incorrect, or otherwise eligible for return, please contact our support team before sending the product back.
Our support team will provide the applicable return instructions.
4. How to Request a Return
To request a return:
- Contact us through our support email or 24/7 live chat.
- Provide your order number and the reason for the return.
- Follow the return instructions provided by our support team.
- Package the product securely to help prevent damage during transportation.
- Send the product according to the return instructions provided.
Please do not send a return to the business address unless our support team specifically instructs you to do so.
5. Damaged or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.
We may request photographs or other information to help us assess the issue and determine the appropriate resolution.
Depending on the circumstances, an eligible customer may receive a replacement, refund, or another appropriate solution.
6. Refunds After Returns
Once we receive and review an eligible returned product, we will process the applicable refund.
Our standard refund processing time is 4–6 business days after the refund has been approved.
Refunds are generally issued through the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or bank.
7. Return Shipping
For eligible returns, we provide free returns.
Return instructions will be provided by our support team after your return request has been reviewed.
8. Products That May Not Qualify
A return may be refused or a refund may be adjusted where a product has been:
- Used improperly
- Intentionally or negligently damaged
- Modified or altered
- Returned incomplete when missing parts prevent normal use
- Damaged after delivery due to avoidable handling
Any return eligibility will be assessed based on the circumstances and applicable consumer protection requirements.
9. Exchanges
If you would like to exchange a product rather than receive a refund, please contact our support team.
Exchange availability may depend on product availability and the circumstances of the request.
10. Contact Us
For return requests or questions about an existing return, contact us through:
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: Available 24/7
Our business support hours are Monday–Friday, 9AM–5PM CEST.
11. Business Information
Business Name: falkbouwsystemen
Legal Business Name: FALK Bouwsystemen B.V.
VAT Number: NL818559044B01
Business Address: Kryptonstraat 2, 6718 WR Ede, Netherlands
Contact Number: +31 318 643 622
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9AM - 5PM
Time Zone: Central European Summer Time (CEST)