Last Updated: September 27, 2026

At falkbouwsystemen, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting our support team.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you may have regarding your personal information.

1. Information We Collect

When you visit or use our website, we may collect certain information necessary to provide our services, process orders, and improve your shopping experience.

Information You Provide

Depending on how you interact with our website, we may collect:

• Full name
• Billing and shipping address
• Email address
• Contact number
• Order details
• Payment-related information
• Customer service communications
• Information you provide through forms, live chat, or other support channels

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of website visits
• General website usage information

This information helps us maintain website functionality, security, and performance.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Arrange delivery of purchased products
• Provide customer support
• Respond to questions and requests
• Process returns, refunds, and other order-related matters
• Communicate with you about your orders
• Maintain and improve our website
• Prevent fraud, abuse, and unauthorized activity
• Maintain website security
• Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes and as permitted by applicable law.

3. Payment Information

Payments on our website are processed through Stripe.

We do not intentionally store complete payment card details on our own systems. Payment information is handled by the applicable payment service provider according to its own privacy and security practices.

You should review Stripe's applicable privacy information for details about how it processes payment information.

4. Shipping and Order Information

To fulfill your order, we may need to share relevant information with shipping, delivery, logistics, and service providers.

This may include information such as:

• Customer name
• Delivery address
• Contact information
• Order details

Only information reasonably necessary to fulfill and deliver your order will be shared for these purposes.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality and improve the user experience.

Cookies may be used to:

• Keep the website functioning properly
• Remember certain preferences
• Understand website usage
• Improve website performance
• Support security and fraud prevention

You can configure your browser to refuse or restrict cookies. However, disabling certain cookies may affect some website functionality.

6. Customer Support and Live Chat

If you contact us through email, live chat, contact forms, or other support channels, we may retain the information you provide in order to respond to your request and maintain customer service records.

Our live chat support is available 24/7.

7. How We Share Personal Information

We do not sell your personal information.

We may share personal information with trusted service providers when reasonably necessary to operate our business, including:

• Payment processors
• Shipping and delivery providers
• Website hosting and technology providers
• Customer support service providers
• Fraud prevention and security providers
• Professional advisers where necessary
• Government authorities where legally required

Service providers may only receive information necessary to perform their relevant services.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, legal, tax, fraud prevention, and regulatory obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally applicable
• Request restriction of certain processing
• Object to certain uses of your information
• Request a copy of certain personal information
• Withdraw consent where processing is based on consent

To exercise a privacy right, you can contact us using the contact information provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

13. International Data Processing

Depending on the service providers we use, personal information may be processed or stored in countries outside the Netherlands.

Where required by applicable law, we take appropriate measures to help ensure that personal information transferred internationally receives an appropriate level of protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact our support team.

Email: Info@falkbouwsystemen.shop
Live Chat: Available 24/7

16. Business Information

Business Name: falkbouwsystemen
Legal Business Name: FALK Bouwsystemen B.V.
VAT Number: NL818559044B01
Business Address: Kryptonstraat 2, 6718 WR Ede, Netherlands
Contact Number: +31 318 643 622
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9AM - 5PM
Time Zone: Central European Summer Time (CEST)