Legal notice
Last Updated: September 27, 2026
This Legal Notice provides information about the operator of the falkbouwsystemen website and sets out important legal information regarding the use of our website and services.
1. Website Operator
The website is operated by:
Business Name: falkbouwsystemen
Legal Business Name: FALK Bouwsystemen B.V.
We operate an online store offering bathroom accessories to customers in the Netherlands.
2. Website Use
The information and content provided on this website are intended for general information and online shopping purposes.
By accessing or using this website, you agree to use it lawfully and in accordance with our applicable Terms of Service and other website policies.
You must not use the website to:
- Conduct fraudulent or unlawful activities
- Attempt unauthorized access to our systems
- Interfere with the operation or security of the website
- Upload malicious software or harmful code
- Misuse website content or services
- Provide false or misleading information
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, and other information displayed on the website are accurate and current.
However, minor differences may occur due to product variations, manufacturing processes, photography, lighting, display settings, or other factors.
Product availability and information may change without prior notice.
4. Prices and Orders
Prices and product availability are displayed on the website at the time of purchase.
The applicable price will be presented during checkout before an order is submitted.
We reserve the right to correct obvious errors in product information or pricing. If an obvious error affects an order, we may contact the customer before fulfillment or cancel the affected order where appropriate.
5. Intellectual Property
Unless otherwise stated, website content, including text, graphics, logos, images, designs, layouts, and other materials, is owned by or licensed to the website operator.
Such content may not be copied, reproduced, distributed, modified, published, or commercially exploited without appropriate authorization, except where permitted by applicable law.
6. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including payment, shipping, technology, and other service providers.
Third-party services operate independently and may have their own terms and privacy policies.
We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.
7. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, or error-free.
Temporary interruptions may occur due to maintenance, technical issues, security measures, hosting problems, network disruptions, or circumstances outside our reasonable control.
8. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control, including third-party service failures, carrier delays, technical interruptions, or other external events.
Nothing in this Legal Notice excludes or limits any liability that cannot legally be excluded or limited under applicable law.
9. Consumer Rights
Nothing contained in this Legal Notice, our Terms of Service, or other website policies is intended to remove, restrict, or replace mandatory consumer rights available under applicable law.
Where applicable consumer protection legislation provides additional rights or remedies, those rights remain unaffected.
10. Privacy
Personal information collected through the website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, how it is used, how it may be shared, and the rights that may apply to customers.
11. Returns and Refunds
Eligible customers may benefit from our 30-day return window and free returns, subject to the applicable return conditions.
Approved refunds are generally processed within 4–6 business days through the original payment method.
For complete details, customers should review our Return Policy and Refund Policy.
12. Shipping
We offer free shipping throughout the Netherlands.
Our standard estimated delivery timeframe is:
- Handling: 1–2 business days
- Transit: 3–4 business days
- Total estimated shipping time: 4–6 business days
Delivery estimates may vary due to carrier delays, public holidays, weather, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.
13. Governing Law
This Legal Notice is governed by the applicable laws of the Netherlands, subject to any mandatory consumer protection rights that apply to customers.
Any disputes will be handled in accordance with applicable law and the rights available to consumers.
14. Contact Information
For questions regarding this Legal Notice, our website, products, orders, or services, you can contact us:
Support Email: Info@falkbouwsystemen.shop
Contact Number: +31 318 643 622
Live Chat: Available 24/7
Regular business hours are Monday–Friday, 9AM–5PM CEST.
15. Business Information
Business Name: falkbouwsystemen
Legal Business Name: FALK Bouwsystemen B.V.
VAT Number: NL818559044B01
Business Address: Kryptonstraat 2, 6718 WR Ede, Netherlands
Contact Number: +31 318 643 622
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9AM - 5PM
Time Zone: Central European Summer Time (CEST)