Last Updated: September 27, 2026
General Questions
What does falkbouwsystemen sell?
falkbouwsystemen sells a range of bathroom accessories designed for everyday bathroom use.
Where do you ship?
We currently offer shipping throughout the Netherlands.
Do you offer free shipping?
Yes. We offer free shipping across the Netherlands on eligible orders.
How can I contact customer support?
You can contact us by email at Info@falkbouwsystemen.shop or through our 24/7 live chat support.
Our regular business hours are Monday–Friday, 9AM–5PM CEST.
Orders & Payment
What payment method do you accept?
We currently accept payments through Stripe.
When is my order processed?
Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation with the relevant order details.
Can I change or cancel my order?
If you need to change or cancel an order, contact our support team as soon as possible. We will try to assist, but changes or cancellations may not be possible once an order has entered processing or has been dispatched.
Shipping & Delivery
How long does shipping take?
Our estimated total shipping time is 4–6 business days.
This includes:
- Handling: 1–2 business days
- Transit: 3–4 business days
Is shipping really free?
Yes. We offer free shipping throughout the Netherlands.
Do delivery times include weekends and public holidays?
The stated delivery estimates are based on business days. Weekends and public holidays may affect the actual delivery timeframe.
What happens if my order is delayed?
If your order has not arrived within the expected delivery timeframe, contact our support team. We can help review the available shipping information and assist with the next steps.
What if I entered the wrong shipping address?
Contact us as soon as possible if you notice an incorrect address. We will try to help before the order is dispatched. Once an order has been shipped, changes may not be possible.
Returns
Do you offer free returns?
Yes. We offer free returns for eligible orders.
How long do I have to return an item?
You can request a return within 30 days of receiving your order.
How do I start a return?
Contact us through Info@falkbouwsystemen.shop or our 24/7 live chat. Provide your order number and the reason for the return, and our support team will provide the appropriate return instructions.
Do I need to contact you before returning an item?
Yes. Please contact us before sending a product back so that we can provide the correct return instructions.
Can I return a product that I have used?
Returned products should generally be unused and in their original condition, except for reasonable handling needed to inspect the product. Products damaged through improper use or avoidable damage may not qualify for a refund.
What if my product arrives damaged?
Contact us as soon as possible and provide your order details. We may request photographs of the product and packaging so we can assess the issue and determine an appropriate solution.
What if I receive the wrong product?
Contact our support team as soon as possible. We will review the order and help determine the appropriate resolution.
Refunds
How long does a refund take?
Our standard refund processing time is 4–6 business days after the refund has been approved.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
How will I receive my refund?
Refunds are generally issued through the original payment method used for the purchase.
What if I have not received my refund?
If we have confirmed that your refund has been processed but you have not received it, allow additional time for your payment provider or bank to process the transaction. If the refund remains unavailable, contact our support team for assistance.
Can I receive a refund without returning the product?
Refund eligibility depends on the circumstances of the order. For standard returns, the product generally needs to be returned and reviewed before the applicable refund is processed.
Customer Support
Is live chat available?
Yes. Our live chat support is available 24/7.
What is your customer support email?
You can contact us at:
What are your business hours?
Our regular business hours are:
Monday–Friday: 9AM–5PM CEST
Live chat support remains available 24/7.
Business Information
Business Name: falkbouwsystemen
Legal Business Name: FALK Bouwsystemen B.V.
VAT Number: NL818559044B01
Business Address: Kryptonstraat 2, 6718 WR Ede, Netherlands
Contact Number: +31 318 643 622
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9AM - 5PM
Time Zone: Central European Summer Time (CEST)