Last Updated: September 27, 2026
At falkbouwsystemen, we aim to make the refund process clear and straightforward. This Refund Policy explains when refunds may be issued, how refunds are processed, and when you can expect the refunded amount to appear in your account.
1. Refund Eligibility
You may be eligible for a refund when:
- An eligible product is returned within the 30-day return window
- A product arrives damaged or defective
- You receive an incorrect product
- We are unable to fulfill your order
- A refund is otherwise required under applicable consumer protection laws
All refund requests are subject to review based on the circumstances of the order and applicable requirements.
2. 30-Day Return Window
Eligible products may be returned within 30 days of receiving the order.
To request a refund through a return, please contact us within this 30-day period and follow the return instructions provided by our support team.
3. Free Returns
We offer free returns for eligible orders.
If you wish to return a product, contact our support team before sending it back. We will provide the appropriate return instructions.
4. Refund Process
Once an eligible returned product has been received and reviewed, we will determine whether the refund is approved.
If approved:
- The refund will be initiated through the original payment method.
- We will process the refund within our stated processing period.
- Your payment provider or bank will then process the refunded amount.
5. Refund Processing Time
Our standard refund processing time is 4–6 business days after the refund has been approved.
After we process the refund, the time it takes for the money to appear in your account may depend on Stripe, your bank, or your payment provider.
6. Original Payment Method
Refunds are generally issued to the same payment method used to place the original order.
We currently accept payments through Stripe.
We cannot normally send a refund to a different payment method unless required or permitted by applicable law or the payment provider's procedures.
7. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us investigate the issue, we may request:
- Order number
- Description of the issue
- Photographs of the product or packaging
- Other relevant information
After reviewing the issue, we may provide an appropriate resolution, which may include a refund, replacement, or other remedy.
8. Refunds for Cancelled Orders
If an order is cancelled before fulfillment and a refund is applicable, the refund will generally be processed through the original payment method.
If the order has already been dispatched, the applicable return process may need to be followed instead.
9. Partial Refunds
In certain circumstances, a partial refund may be appropriate based on the condition of a returned product or the circumstances of the order.
Any applicable partial refund will be communicated to the customer before processing where reasonably possible.
10. Non-Eligible Refund Situations
A refund may not be approved where a product has been:
- Damaged through improper use
- Intentionally damaged
- Modified or altered
- Returned incomplete where missing parts materially affect the product
- Damaged after delivery due to avoidable handling
This does not limit any rights you may have under applicable consumer protection law.
11. Refunds for Unavailable Products
If we are unable to fulfill an order because a purchased product is unavailable, we may cancel the affected order and issue an applicable refund through the original payment method.
12. Refund Not Received
If you have been notified that your refund has been processed but the amount has not yet appeared in your account, please allow additional processing time for your bank or payment provider.
If the refund remains unavailable after the applicable processing period, contact our support team so we can assist with checking the transaction.
13. How to Request a Refund
To request a refund, contact us through:
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: Available 24/7
Please include your order number and a brief explanation of the reason for your refund request.
14. Consumer Rights
Nothing in this Refund Policy is intended to restrict or exclude any mandatory consumer rights or legal remedies available to customers under applicable law.
Where applicable law provides additional rights regarding returns, refunds, defective products, or cancellations, those rights remain unaffected.
15. Business Information
Business Name: falkbouwsystemen
Legal Business Name: FALK Bouwsystemen B.V.
VAT Number: NL818559044B01
Business Address: Kryptonstraat 2, 6718 WR Ede, Netherlands
Contact Number: +31 318 643 622
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9AM - 5PM
Time Zone: Central European Summer Time (CEST)