Last Updated: September 27, 2026
At falkbouwsystemen, we aim to provide a straightforward and reliable delivery experience for all customers ordering bathroom accessories from our website.
This Shipping Policy explains our shipping coverage, processing times, estimated delivery times, and other important information about your order.
1. Shipping Coverage
We currently offer free shipping throughout the Netherlands.
Shipping charges for eligible orders are €0.
2. Handling Time
Orders are generally processed and prepared for shipment within:
1–2 business days
Handling time begins after your order has been successfully placed and payment has been confirmed.
Orders placed outside our normal business hours, on weekends, or on public holidays may begin processing on the next business day.
3. Transit Time
After an order has been processed and handed over to the delivery carrier, the estimated transit time is:
3–4 business days
Transit time refers to the period during which the package is traveling from the shipping facility to the delivery address.
4. Total Delivery Time
The estimated total shipping time is:
4–6 business days
This consists of:
- Handling: 1–2 business days
- Transit: 3–4 business days
- Total estimated delivery: 4–6 business days
Delivery estimates are approximate and may vary depending on the destination, carrier operations, weekends, public holidays, weather, or circumstances outside our reasonable control.
5. Order Processing
Once your order is successfully placed and payment has been confirmed, we begin preparing the products for shipment.
You may receive order-related communications regarding your purchase and delivery.
If additional information is required to process an order, we may contact you using the contact details provided during checkout.
6. Shipping Confirmation
Once your order has been dispatched, shipping information may be provided to you where available.
If tracking information is provided, you can use it to follow the progress of your shipment.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
7. Delivery Delays
Although we aim to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances such as:
- Carrier delays
- Severe weather
- Public holidays
- Incorrect or incomplete delivery information
- High shipping volumes
- Transportation disruptions
- Other circumstances outside our reasonable control
If your order is delayed beyond the expected delivery timeframe, please contact our support team for assistance.
8. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information during checkout.
If an order cannot be delivered because the address provided is incorrect or incomplete, additional delivery arrangements may be required.
Please contact us as soon as possible if you notice an error in your shipping information.
9. Damaged Packages
If your package arrives visibly damaged, please contact our support team as soon as reasonably possible.
We may request photographs of the package and the product to help us investigate the issue and determine the appropriate solution.
10. Missing or Lost Orders
If you believe your order has been lost or has not arrived within the expected delivery timeframe, please contact us.
We will review the available shipping information and, where appropriate, work with the relevant delivery provider to investigate the shipment.
11. Delivery Address
Orders are shipped to the delivery address provided during checkout.
Please ensure that your delivery address, postal code, city, and contact information are correct before completing your purchase.
12. Free Shipping
We offer free shipping throughout the Netherlands.
There is no standard shipping charge added to eligible orders.
13. Contact Us
If you have questions about shipping, delivery times, tracking, delayed orders, or a missing package, please contact us.
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: Available 24/7
Our regular business hours are Monday–Friday, 9AM–5PM CEST.
14. Business Information
Business Name: falkbouwsystemen
Legal Business Name: FALK Bouwsystemen B.V.
VAT Number: NL818559044B01
Business Address: Kryptonstraat 2, 6718 WR Ede, Netherlands
Contact Number: +31 318 643 622
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9AM - 5PM
Time Zone: Central European Summer Time (CEST)