Contactgegevens
We're Here to Help
Have a question about a product, order, delivery, return, or refund? The falkbouwsystemen support team is here to help.
Whether you need assistance before placing an order or need help with an existing purchase, feel free to contact us.
Contact Information
Email Support
For general questions, order assistance, returns, refunds, and other inquiries:
Live Chat Support
Need help quickly? Our live chat support is available 24/7.
You can use live chat for questions about products, orders, shipping, returns, and other customer service matters.
Phone
+31 318 643 622
Business Hours
Our regular business hours are:
Monday – Friday
9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
Live chat support remains available 24/7.
What Can We Help With?
Our support team can assist with:
- Product questions
- Order information
- Shipping and delivery
- Tracking assistance
- Returns
- Refunds
- Damaged or incorrect products
- Payment-related questions
- General website inquiries
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Shipping
We offer free shipping throughout the Netherlands.
Our estimated delivery time is:
Handling: 1–2 business days
Transit: 3–4 business days
Total Shipping Time: 4–6 business days
Returns & Refunds
We offer free returns with a 30-day return window for eligible orders.
Approved refunds are generally processed within 4–6 business days through the original payment method.
Business Information
Business Name: falkbouwsystemen
Legal Business Name: FALK Bouwsystemen B.V.
VAT Number: NL818559044B01
Business Address: Kryptonstraat 2, 6718 WR Ede, Netherlands
Contact Number: +31 318 643 622
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9AM - 5PM
Time Zone: Central European Summer Time (CEST)