Last Updated: September 27, 2026
At falkbouwsystemen, we aim to make the payment process simple, secure, and transparent. This Payment Policy explains the payment method available on our website, how payments are processed, and what happens if a payment or order requires additional attention.
1. Accepted Payment Method
We currently accept payments through Stripe.
Stripe processes payment transactions securely on our behalf. Depending on the payment options supported by Stripe and available to you at checkout, the payment page may display the applicable payment options.
2. Payment Processing
When you place an order, you will be directed through our secure checkout process to complete your payment.
Payment information is processed by Stripe. We do not intentionally store complete payment card details on our own systems.
Your payment may be subject to Stripe's applicable terms, conditions, privacy practices, and security procedures.
3. Order Confirmation
After your payment has been successfully completed, you should receive an order confirmation containing relevant order details.
An order is considered successfully paid once the payment has been authorized and confirmed through our payment processing system.
If payment is unsuccessful or remains pending, we may be unable to process or dispatch the order until the payment issue has been resolved.
4. Payment Authorization
All payments are subject to authorization by the applicable payment processor.
A payment may be declined, reversed, or placed under review for reasons including:
- Incorrect payment information
- Insufficient funds
- Payment method restrictions
- Security or fraud-prevention checks
- Bank or payment-provider restrictions
- Technical processing issues
We do not control decisions made by banks or payment service providers regarding payment authorization.
5. Pricing and Currency
All product prices displayed on our website are shown at the time of purchase.
The final amount payable will be displayed during checkout before you complete your order.
Any applicable taxes, fees, or other charges will be displayed where required before payment is submitted.
6. Payment Security
We take reasonable measures to protect payment-related information and use established payment-processing services to handle transactions.
Payment information transmitted during checkout may be protected using appropriate security technologies.
However, no online payment or transmission system can be guaranteed to be completely secure.
7. Refunds
If you are eligible for a refund under our applicable return or refund terms, the refund will generally be issued through the original payment method used for the order.
Our standard refund processing time is 4–6 business days after the refund has been approved and processed by us.
The time required for the refunded amount to appear in your account may also depend on your bank or payment provider.
8. Returns and Payment Adjustments
We offer free returns with a 30-day return window, subject to the applicable return conditions.
Once an eligible return has been received and approved, any applicable refund will be processed through the original payment method.
9. Duplicate or Incorrect Payments
If you believe you have been charged more than once for the same order or that an incorrect payment amount was charged, please contact our support team.
We will review the transaction and, where appropriate, work with the payment processor to resolve the issue.
10. Failed or Pending Payments
If your payment fails or remains pending, please check your payment details and follow any instructions provided by the payment processor.
If the issue continues, you may contact our support team for assistance.
We may not be able to dispatch an order until payment has been successfully confirmed.
11. Fraud Prevention
Payments may be subject to security and fraud-prevention checks.
We reserve the right to delay, cancel, or refuse an order where there are reasonable concerns regarding payment authorization, fraudulent activity, unauthorized transactions, or other security risks.
Where an order is cancelled after payment has been received, any applicable refund will be processed through the original payment method.
12. Contact Us
If you have questions about a payment, payment confirmation, refund, or other payment-related matter, please contact us.
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: Available 24/7
13. Business Information
Business Name: falkbouwsystemen
Legal Business Name: FALK Bouwsystemen B.V.
VAT Number: NL818559044B01
Business Address: Kryptonstraat 2, 6718 WR Ede, Netherlands
Contact Number: +31 318 643 622
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9AM - 5PM
Time Zone: Central European Summer Time (CEST)