Last Updated: September 27, 2026
Welcome to falkbouwsystemen. These Terms of Service govern your use of our website and your purchase of bathroom accessories from us.
By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Our Website
falkbouwsystemen operates an online store offering bathroom accessories to customers in the Netherlands.
These Terms apply to all visitors, customers, and other users of our website.
2. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the website for unlawful or fraudulent purposes
- Attempt to gain unauthorized access to our website or systems
- Interfere with the website's security or operation
- Introduce malicious software or harmful code
- Misuse our website or services
- Provide false or misleading information when placing an order
We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers, or business.
3. Products
We sell bathroom accessories through our website.
We make reasonable efforts to ensure that product descriptions, specifications, images, and other product information are accurate.
However, minor differences may occur between product images and the actual product due to screen settings, lighting, manufacturing variations, or other factors.
Product availability may change without notice.
4. Product Prices
Product prices are displayed on our website at the time of purchase.
The applicable price is the price displayed during checkout before you submit your order.
We reserve the right to correct pricing or listing errors where necessary.
If an obvious pricing error affects an order, we may contact you regarding the issue before fulfilling the order.
5. Orders
When you place an order, you are making a request to purchase the selected products.
After your order is submitted, you may receive an order confirmation.
An order is subject to successful payment processing and product availability.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving suspected fraud, payment issues, incorrect pricing, product availability, or other legitimate business reasons.
If an order is cancelled after payment has been received, any applicable refund will generally be issued through the original payment method.
6. Payment
We currently accept payment through Stripe.
Payment must be successfully authorized before an order can be processed and dispatched.
Payment processing is handled through the applicable payment provider and may be subject to its own terms and security procedures.
7. Shipping and Delivery
We offer free shipping throughout the Netherlands.
Our standard estimated delivery timeframe is:
- Handling: 1–2 business days
- Transit: 3–4 business days
- Total estimated shipping time: 4–6 business days
Delivery estimates are not guaranteed and may be affected by carrier delays, public holidays, weather, transportation disruptions, incorrect address information, or other circumstances outside our reasonable control.
8. Returns
We offer free returns for eligible products.
Customers may request a return within 30 days of receiving their order, subject to the conditions described in our Return Policy.
Customers should contact our support team before sending a product back and follow the return instructions provided.
9. Refunds
Eligible refunds are generally issued through the original payment method.
Our standard refund processing time is 4–6 business days after a refund has been approved and processed.
The time required for a refund to appear in your account may depend on Stripe, your bank, or another payment provider involved in the transaction.
Nothing in these Terms is intended to restrict mandatory consumer rights applicable to your purchase.
10. Customer Information
When placing an order or contacting us, you agree to provide accurate and complete information.
This may include your:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information
You are responsible for ensuring that the information provided is accurate and up to date.
11. Intellectual Property
Unless otherwise stated, the content available on our website, including text, graphics, logos, images, page designs, and other materials, is owned by or licensed to us and may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, copy, publish, or commercially exploit website content without appropriate authorization.
12. Third-Party Services
Our website may use or link to third-party services, including payment, shipping, analytics, hosting, and other technology providers.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent practices, availability, or content of third-party services.
13. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Security issues
- Updates
- Hosting or network problems
- Circumstances outside our reasonable control
We may modify, suspend, or discontinue parts of the website where reasonably necessary.
14. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses resulting from circumstances beyond our reasonable control, including third-party service interruptions, carrier delays, technical failures, or events outside our reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
15. Force Majeure
We are not responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, transportation disruptions, strikes, government actions, technical failures, major network disruptions, or other events that could not reasonably be prevented or controlled.
16. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using our website, you acknowledge that you have reviewed the applicable privacy information.
17. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable legal requirements.
The updated version will be posted on our website with a revised Last Updated date.
Your continued use of the website after changes are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.
18. Governing Law
These Terms are governed by the applicable laws of the Netherlands, except where mandatory consumer protection laws provide otherwise.
Any disputes will be handled in accordance with applicable Dutch law and the mandatory rights available to consumers.
19. Contact Us
If you have questions about these Terms of Service, your order, our products, returns, payments, or any other matter, you can contact us through:
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: Available 24/7
Our regular business hours are Monday–Friday, 9AM–5PM CEST.
20. Business Information
Business Name: falkbouwsystemen
Legal Business Name: FALK Bouwsystemen B.V.
VAT Number: NL818559044B01
Business Address: Kryptonstraat 2, 6718 WR Ede, Netherlands
Contact Number: +31 318 643 622
Support Email: Info@falkbouwsystemen.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9AM - 5PM
Time Zone: Central European Summer Time (CEST)